Frequently Asked Questions

Orders

Will I receive an order confirmation?

Yes. Shopify sends an order confirmation to the email address entered at checkout. Check your spam folder and contact us if it does not arrive.

Can I change or cancel an order?

Submit the online cancellation form as soon as possible. If fulfilment has already started, we may be unable to stop dispatch, but your statutory withdrawal and return rights may still apply.

Delivery

See our full Shipping & Delivery page for fulfilment locations and current estimates.

How long does delivery take?

Orders are normally processed within 1–3 business days. Current estimates are 5–10 business days for the Netherlands, 5–12 business days for Europe and 7–15 business days for other supported destinations. These are estimates, not guaranteed dates.

How do I track my order?

When tracking is available, it is sent by email after dispatch. Tracking can take a short time to update after the first scan.

Returns

What is the return window?

Kreed currently offers a 30-day return request window, subject to the conditions in the Refund Policy. The statutory withdrawal period for eligible online purchases is 14 calendar days after receipt.

What if an item arrives damaged or incorrect?

Email info@kreedcom.nl within 7 days of delivery with your order number and clear photos of the item and packaging.

Products and support

How can I ask a product question?

Use the contact form or email us. We normally respond within 1–2 business days, Monday through Friday.